Everything you need to know about our services and pricing.
How much should I spend on digital marketing?
Most small businesses spend between 5% and 10% of their revenue on marketing. If you are just starting out, a monthly budget of $1,000 to $2,000 can help you test what works. As you grow, you can add more budget to the channels that bring the best return. We work with businesses at different stages, so you only pay for what you need right now.
Why not just hire a full-time marketer?
A Marketing Officer in Australia costs between $65,000 and $80,000 per year, plus super and leave. A Marketing Manager averages $110,000. For that same budget, you could work with us for the whole year and get access to specialists in design, ads, email, social media, and strategy. You also avoid the time it takes to recruit, onboard, and train someone new. If they leave, you start over. With Phillipjane, your marketing keeps running no matter what.
What happens if I need to pause my subscription?
Life gets busy, and budgets change. If you need to pause, just let us know before your next billing date. We will pause your account, and you will not be charged. When you are ready to restart, we pick up where we left off. Your login, files, and history stay safe while you are paused. There is no fee to pause and no pressure to come back until it makes sense for you.
How often will I hear from you?
For project work, we check in at key milestones and send updates as we finish each stage. For ongoing subscriptions, we provide fortnightly updates plus you get a monthly report that shows what we did and how it performed. You can also message us anytime through email or your preferred platform. We aim to reply within one business day. If you want weekly check-ins or more frequent updates, just ask. We can adjust our communication to suit your needs.
Do I own the content and accounts you create?
Yes. Any content we create for you (posts, emails, ads, website copy, graphics) belongs to you once you have paid for it. If we set up ad accounts, email platforms, or social media pages, we do it in your name so you always have full access. If you ever stop working with us, you take everything with you. No lock-ins, no hostage-taking, no surprises.
Can I switch between services or change my plan?
Yes. If you are on a subscription, you can add or remove services each month. For example, you might start with social media management and add email marketing later when you are ready. For project work, you can book services as you need them. There is no penalty for changing your plan. Just let us know what you want to adjust, and we will update your account before the next billing cycle.
Do you work with my industry?
We work with small and medium businesses across many industries, including professional services, trades, retail, health, fitness, hospitality, and more. Even if we have not worked in your exact field before, we take time to learn your audience, competitors, and goals during onboarding. That way, your marketing speaks to the right people in the right way.
Why hire Phillipjane instead of doing it myself?
You can definitely handle your own marketing if you have the time and skills. However, most business owners find it overwhelming. Social media, ads, email, and websites all take hours each week. Plus, platforms like Google and Meta change often. That means you need to stay updated or risk wasting money on outdated tactics. We handle that for you, so you can focus on running your business.
Are there any lock-in contracts?
No. We work on monthly subscriptions for ongoing services like social media and email marketing. You can pause, resume, or cancel at any time with no penalty. For one-off projects like website builds or strategy plans, we give you a clear quote upfront. Once the project is done, there is no ongoing commitment unless you want it.
How long before I see results?
It depends on the service. Paid ads on Google or Meta can start bringing leads within two to four weeks. However, they need at least two to three months to optimise and deliver consistent returns. SEO and content marketing take longer. You might see small improvements in three to six months, with bigger traffic gains after six to twelve months. Social media growth usually takes three to six months of regular posting before you build real traction. We set realistic goals during onboarding so you know what to expect.
Who will manage my account?
You will work directly with our founder, James, who learns your business and stays with you over time. Depending on your plan, you might also have specialists handling design, ads, email, or SEO. James coordinates everything and makes sure the work stays on track. You will not be passed around to different people each month.
What do you need from me to get started?
We need a few things to kick off your marketing. First, access to any platforms we will manage, like your website, social accounts, or ad accounts. Second, brand materials such as your logo, colours, and any existing content. Third, information about your goals, audience, and what has worked (or not worked) in the past. We send you a simple onboarding form that takes about 10 to 15 minutes to complete. Then we schedule a call to go through everything and answer your questions. Most clients are fully set up within one to two weeks. We don't charge you during this set up process.
What if I am not happy with the work?
We want you to be confident in what we deliver. If something does not feel right, tell us straight away. We will work with you to fix it. For project work, we include revision rounds so you can request changes until it feels right. For subscriptions, we check in regularly to make sure you are happy with the direction. If we are not the right fit, you can cancel anytime with no lock-in penalty.
What makes Phillipjane different from other agencies?
We do not lock you into long contracts. We do not hide costs or charge surprise fees. We do not keep you in the dark with jargon-filled reports. Everything we do is designed to be clear, flexible, and focused on results that matter to your business. You get access to a full marketing team for a fraction of the cost of hiring in-house, with no recruitment stress and no risk if someone leaves. Most importantly, you stay in control. You own your accounts, your content, and your data. If you ever want to move on, you can. We earn your business every month by doing good work, not by trapping you in a contract.
Additional Questions?
If you have a question we have not covered here, reach out. We are happy to chat through your situation and help you figure out the best next step for your business.
